Gazelle Reviews

2.6

/5.0

45 customer reviews

42 %

reviewers recommend

Gazelle

Gazelle, known for its used bicycles and accessories, is rated 2.6 out of 5. The rating reflects how cyclists and eco-conscious consumers view their experience with Gazelle. Reviews of Gazelle are verified before publication.

How would you rate Gazelle?

45 Reviews on Gazelle

by Randy Brown

Sep 19, 2022

Great experience

Very happy with my purchase. The iPhone 13 came in excellent condition as described. The battery health was at 99% which is awesome. They even threw in a charger and cable which was nice, but ended up not needing. I really don't have any complaints at all as the purchase process was super easy.

by Lynn

Sep 19, 2022

iPhone buy

I had to call gazelle for a sales receipt from a iPhone 7 which I purchased 3 1/2 years ago. They were helpful, and the phone was fine during that time I had it. I needed a newer phone with better battery capacity and 5G capability, looked through their website, and purchased a iPhone 13 Pro Max. I haven’t received it yet- their customer service was helpful. Will up date when new phone come in.

by Fernandez668

Sep 18, 2022

Great selection of iPhones at amazing…

Great selection of iPhones at amazing prices. I shopped around for a new phone and went to several recommended sites for one. I went back to gazelle because I bought a iPhone 7 Plus years ago, and it worked until recently when I broke my screen. I finally decided to upgrade and Gazelle was the place I always knew I'd find a great phone at a great price. The payment option with Affirm also made it the easy choice

by Bill C.

Sep 18, 2022

Poor customer service

I purchased a refurbished phone from here and a few days later get an email saying my order has been cancelled as it is viewed as fraudulent, it has been a while now and support keeps dodging my questions about why it got cancelled and when my refund is coming.

by Katie712

Sep 18, 2022

Excellent

I recently bought a refurbished phone with these guys and I absolutely love the quality of the phone and how well it was kept. I got what I paid for and it was well worth it. Would definitely purchase future phones if needed from these guys.

by Martha Adams

Sep 18, 2022

I ordered a phone & had it the next…

I ordered a phone & had it the next day. The delivery was unreal. I haven’t taken it to my computer guy yet
to have the sim swap however the phone looks terrific.

by Francis

Sep 18, 2022

I was super excited and disappointed all at once

I was super excited about receiving my iPhone 12 Pro Max until I turned it on and copied the IMEI over on ATT unlock web application only to discover the iPhone was not paid off. “30 Point Inspection” was not done all the way through. Now I have to return it and buy another iPhone. I am praying, crossing my fingers and writing the number 7 it is paid off ( lol just kidding about the crossing fingers and writing the number 7). This was suppose to be a birthday gift without any issues.

by Gordon44

Sep 18, 2022

I wanted to give five stars however

I wanted to give five stars however, I did not receive the correct charger for my phone. My S22 is great and in perfect condition. I am very pleased. I received an iPhone charger?

by Anthony C489

Sep 18, 2022

Shipping and Billing Address not the same = FRAUD

My girlfriend has used you several times so when my sister in law broke her phone I thought I’d surprise her with one she normally couldn’t afford. Of course time was of the essence as a mom of two and whose husband’s job is on the road.

Excited I ordered a great phone for her, only to find almost two days later (on a Saturday) the order was cancelled due to suspected or potential fraud. What!?!?! And of course when I called was told that only a senior rep could tell Me Why. So I wait until Monday and call back.

I’m told the reason is that my Billing address and Shipping address were different. NO WHERE IN THE ORDER PROCESS does Gazelle disclosure that you cannot do that, NO WHERE. The reps attitude was “oh well”. Furthermore, there was absolutely NO attempt to make it better, nada. A waste of 4-5 days.

by Phyllis Olson

Sep 18, 2022

Not disappointed

Was a little nervous tbh since this was my first time buying a pre owned device. I couldn't be happier honestly the pixel 5 I received looks brand new. And it arrived in 2 days! I will buy again in the future

Gazelle Q&A

This is the first time I heard about this site. I wanted to ensure that it was safe to purchase items from.

My iPhone was stolen in NC. I had tracking on and it turned up in their store in Louisville KY. So if you want to buy a stolen phone they have one for you.

by Brooks594 - April 19, 2019

Answer This Question

Hi, do you sell a warranty for the refurbished MacBook Air's?

I don't think so. DON'T BUY FROM THEM, they don't care about quality for the customer! They scam innocent people.

by Victoria656 - January 09, 2019

Answer This Question

I sent an email last week and allowed over 2 business days and still have not gotten a response back. I sent another one this past weekend

CALL THEM! They seem to SUCK at answering emails, those incompetent fools. If you bought something, I wouldn't trust it. Make a paypal claim (if you used that) if they don't respond after this. Escalate the claim if they don't comply.

by Ricardo283 - January 09, 2019

Same thing happened to me. Sent 3 emails with no response

by Marcus911 - November 29, 2017

Answer This Question

i was wondering how good are your phones?

I just purchased a "good condition" AT&T IPhone April 1st from them it looks new except AT&T just informed me the original owner still owes a balance on it. Buy elsewhere.

by Brent425 - April 05, 2019

Answer This Question

I'm considering buying an iPhone from Gazelle, but I'm afraid I'll get a phone with scratches on the screen and body. Am I right to be worried?

Don't buy from gazelle. They send u damaged product and they don't refund you when you send it back. Be sure to use your credit card IF you fo purchase from this rip off company so WHEN they rip you off the credit card company can deal with them. Only a matter of time before they go out of business or get shut down Unscrupulous BS ARTISTS. Servc department has every excuse in the book why you haven't gotten your refund. Paid thru PayPal and Gazelle actually told me they couldn't refund me cause me/PayPal has a claim against them for my refund returned purchase that they haven't refunded. They ripped me off for $455 I'm PISSED. If I don't get my money by 7 th then I will contact credit card company that funds the PayPal account. BEWARE

by Curtis27 - September 02, 2017

Answer This Question

44 Coupons Available

All Coupons

POPULAR STORES